Import evidence

Evidence is the fuel for everything else. The more grounded your workspace is, the sharper synthesis becomes. Here is how to bring it in.

1. 1

   Open the Evidence tab

   From an empty canvas, click “Import tickets & interviews,” or open the Evidence tab in the right rail at any time.

2. 2

   Choose CSV or JSON

   Export your tickets, survey responses, or interview snippets from your existing tools as CSV or JSON. You can import up to 200 items at once.

3. 3

   Map the columns

   Match your columns to Synloom’s fields — title and content are required; type, tags, credibility, and source are optional but helpful.

4. 4

   Set evidence types

   Tag each batch by type (interview, survey, analytics, support ticket, and more) so agents can weigh them appropriately.

5. 5

   Import

   Confirm. Each item becomes a searchable evidence entry, embedded for semantic search and ready for synthesis.